FAQs

by quynh
  • There is something missing/ defective/ not what I ordered. What do I do? 

We know how frustrating this can be and always want to make sure every order is perfect! Once you receive your order, please thoroughly check the delivered items immediately. If you believe an item is missing/defective/not part of your order, please contact us and raise a return request and follow directions as instructed. (Damaged, defective, or incorrect items must be reported within 30 days of delivery. If such items are not reported in a timely fashion, we will not issue store credit. Please email [email protected] for assistance.)

  • Do you ship internationally?

Unfortunately, currently we are shipping within the US only. 

  • What if I like a product that’s listed as “Sold Out” online?

 Contact us! Many of our products are customized, print to order, besides we restock often. Just drop us a line at [email protected] and we’ll research its status for you.

  • Can I get expedited shipping? 

At this time we don’t offer an expedited service. We work as fast as we can to get all orders out as soon as possible, but can’t guarantee your items will arrive by a certain day because it depends on your address, the post office and other relevant factors. 

  • Can I cancel the order I just placed?

Except for custom products, it is possible to cancel your order if you email us within 5 hours of placing your order. In addition, you can always return your item once it comes for a full refund including the shipping costs.

  • Can I place a COD order?

 No, we do not accept COD orders. All orders must be paid for at the time of purchase.

  • I ordered the incorrect item(s). What do I do?

You can email us and request for a return claim. You can also read the  “Return Policy” in the Our Policies Section at the bottom right hand corner of our site. Once on this page you can follow up our instructions for return process. Make sure and include your order number, item(s) that you’re requesting to return. Once this information is received we will contact you back by email with your return details and give you a FREE RETURN LABEL. 

  • I forgot to add an item to my order or need to change my order. How do I do this?

Unfortunately, there is no way to add an item(s) or change items once your order is placed. If you contact us immediately after placing your order we may be able to cancel your order so that you can re-place a new order including your additional items. If this cancellation is unable to be made prior to processing you will need to place a new order for your additional item(s).

  • Do you have samples?

We do not have samples, but there is no minimum quantity to order. You can purchase as little as you want and the shipping cost is still the same.

  • Refund times and procedures

After we have received the returned products and checked that the products meet all requirements, you will receive an email that the returned products have been accepted. Whatever the form of payment you used (Credit Card, PayPal where available), the refund procedure will start within 7-21 days from when us was informed of your decision to exercise your right to return the purchased products and once we have checked that the return was carried out in compliance with the above conditions.